For Gas Odor or Gas Alarms
Steps to take for gas odor or gas alarms
Gas odor and gas alarms may indicate a gas leak. Remain calm and take the following steps:
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01First, extinguish any open flame.
Extinguish any open flame in use, such as a gas burner, cigarette, or cigarette lighter.
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02DO NOT touch the electrical switches.
Electrical switches are dangerous because of the possibility of creating a spark.
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03Open the windows and doors
as far as possible.Allow good airflow to drive gas out of the house.
※DO NOT use ventilation fans because turning the switches on or off can create a spark that will ignite the gas.Ventilation tips
- ① Open tall, large windows and the front doors.
Liquefied petroleum (LP) gas is heavier than air and tends to accumulate on the floor. - ② Open two or more windows and the front doors.
Effective ventilation is difficult to achieve with only one window or door open.
- ① Open tall, large windows and the front doors.
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04Close all gas valves.
Close the gas valve behind the range and the valve at the gas meter. If you have a dual tap gas valve, make sure that both valves are closed.
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05Contact us
Evacuate to a safe place where there is no gas odor or outdoors before calling us.
Our staff will come over as soon as possible. Please wait and do not use any gas appliances.Precautions
DO NOT use gas appliances or electrical switches even if the gas odor has disappeared after ventilating the rooms.
Our staff will check safety.
For Gas Supply Failure
Steps to take for a gas
supply failure
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① First, check for gas odor.
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② If there is no gas odor, check the following points in order:
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01Is the gas valve closed?
Open the gas valve if it is closed. Check to make sure the gas appliance operates normally after opening the valve.
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02Do all other gas appliances work normally?
The gas appliance may be out of order if other gas appliances work normally. If that is the case,
please contact us.
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03Is the gas valve at the gas meter open?
If it is perpendicular to the pipe, turn the valve at the gas meter so that it is parallel to the pipe.
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04Is the indicator light on the gas meter blinking?
If the indicator light on the gas meter is blinking, carry out the recovery operation for the gas meter.
Restoring the gas meter to normal
If the gas supply is stopped by the gas meter, take the following steps to restore the meter to normal:
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01Close the gas valve.
Close all gas valves and appliance valves and turn off all gas appliances.
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02Press the Recovery button
on the
gas meter.
The gas meter is installed outdoors. If you have difficulty finding it, refer to the "Location of the gas meter" section below.
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03Wait for one to two minutes.
During this period, the gas meter checks for abnormalities of the gas equipment.
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04Restoration of gas supply.
If there are no abnormalities, the letters and indicator light stop blinking, meaning you can now use the gas again.
Location of the gas meter
The gas meter is typically installed at any of the following or similar locations. Note that the location of the gas meter varies with each building and structure.
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01Next to the front door
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02Back or side of the building
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03In a shared compartment near the front door or along the corridor and hidden behind a door (in the case of apartment buildings)
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04Multiple meters are installed outdoors side by side
In an Earthquake
Steps to take in an earthquake
In an earthquake, remain calm and take the following steps:
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01First, ensure your own safety.
Ensure your own safety until the shaking subsides.
※The gas meter automatically stops gas from flowing when it detects an earthquake with a seismic intensity of five or greater. -
02Extinguish any open flame after the shaking subsides.
Extinguish any open flame on gas appliances after the shaking subsides.
※Close the gas valves before evacuating to a shelter or outdoors. -
03Check for gas odor.
Check for gas odor near gas appliances and the gas meter.
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04Before using the gas again.
Check to make sure there is no gas odor and confirm safety before using the gas again. If the gas supply has been stopped, carry out the recovery operation.